Responsible Gaming

Gambling should stay enjoyable

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain. Previous results do not determine future results, and a losing streak does not mean that a win is due. Systems, patterns and strategies cannot remove the chance of loss. Keeping this in mind can help you make decisions based on realistic expectations rather than hope or pressure.

Only use money set aside for leisure. Essential expenses such as rent, mortgage payments, utilities, food, education, transport, medical costs and other commitments should always come first. Do not use borrowed money, credit intended for necessities, savings needed for important plans or money belonging to someone else. If losing an amount would create stress or financial difficulty, that amount is not suitable for gambling.

Set a plan before you play

• Decide how much money you are prepared to spend and how long you intend to play before starting.
• Treat your planned amount as a leisure expense, not as an investment or a target to recover.
• Stop when your time or spending limit is reached, whether the session has resulted in a win or a loss.
• Never increase your stakes simply because you have lost or because you believe a win is about to happen.
• Avoid gambling when you are tired, upset, affected by alcohol or drugs, or under pressure to make money.
• Keep gambling separate from important responsibilities, relationships, work and study.

A win is not a reason to continue playing indefinitely, and a loss is not a reason to chase. Take regular breaks, review your activity and ask yourself whether gambling remains within the limits you chose. If you find it difficult to follow your own plan, using a formal account restriction or taking a complete break may be the safest option.

Use available responsible gaming tools

Account controls can help you maintain boundaries, but they work best when selected before problems develop. Depending on the features available to your account and the requirements that apply, responsible gaming options may include deposit limits, spending limits, loss limits, session reminders, time limits, breaks and self-exclusion. Read the terms of each setting carefully so you understand what it controls and when it takes effect.

Limits and reminders

A deposit limit can restrict the amount added to an account over a selected period. A spending or loss limit may help manage the amount used for gambling. Session reminders or activity information can help you notice how long you have been playing and how much activity has taken place. These tools are not a guarantee that you will avoid loss, so choose limits that are realistic and sufficiently cautious.

Taking a break

A temporary break can be useful if gambling has become too frequent, distracting or difficult to control. A longer break gives you time to review your finances, routines and reasons for gambling without the immediate temptation to continue. During a break, avoid looking for alternative gambling accounts or services to work around the restriction. If you need help selecting an appropriate option, use the responsible gaming support available through the relevant service channel.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a specified period or indefinitely. It is intended to prevent access to the relevant gambling account or service during the selected period. Before applying, consider whether you also need to exclude yourself from other gambling services, ask a trusted person to support your decision and remove easy access to payment methods used for gambling. Do not attempt to open another account or use another person's account during self-exclusion.

Responsible gaming settings should be used honestly. Do not set a limit simply to continue playing after reaching a more cautious limit, and do not ask another person to place bets or manage an account for you. Account controls are designed to support your decisions, not to replace them.

Recognise signs that gambling may be a problem

Gambling-related harm can develop gradually. It can affect people of any age, background or income, including people who previously believed they were in control. The important question is not how often you gamble, but whether gambling is affecting your choices, wellbeing, finances or relationships.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or with larger amounts.
• Feeling restless, irritable or preoccupied when you cannot gamble.
• Hiding gambling activity, losses, account information or transactions from family or friends.
• Borrowing money, selling possessions or missing bills to continue gambling.
• Using gambling to escape stress, loneliness, sadness, anger or other uncomfortable feelings.
• Neglecting work, study, sleep, health, family commitments or social activities.
• Arguing with people close to you because of gambling or its financial effects.
• Attempting to stop or cut back but being unable to maintain the change.
• Feeling guilt, shame, anxiety or hopelessness after gambling.

One or more of these signs is a reason to pause and take the situation seriously. You do not need to wait for a crisis before asking for help. Stop gambling, apply an appropriate break or self-exclusion option, review your finances and speak with someone you trust. Avoid trying to solve gambling losses by gambling again. Chasing losses commonly increases the amount of money and stress involved.

Protect your account and finances

Keep your account credentials private and use a secure password. Do not allow another person to gamble through your account or use your payment method. Review account activity and financial statements regularly so that unexpected transactions are identified quickly. If someone else has access to your account, or you believe your details may have been compromised, stop using the account and request assistance through the appropriate support process.

Getting support in Australia

If gambling is causing concern, confidential and independent help is available in Australia. Gambling Help Online and state and territory gambling support services provide information, counselling and practical assistance for people who gamble, as well as family members and friends affected by someone else's gambling. These services can help you understand your options, prepare a plan, manage urges and address financial or relationship concerns.

You can also speak with a qualified health professional, financial counsellor or mental health practitioner. A trusted family member, friend or support person may help you take the first step, but you do not have to manage the situation alone. Independent support is available whether your gambling has caused a small concern or a serious problem.

If you are in immediate danger

If gambling-related stress has made you feel unsafe, overwhelmed or at risk of harming yourself or another person, seek urgent help through emergency services or a crisis support service in your area. Move away from gambling, stay with someone you trust if possible and do not remain alone with an immediate safety concern.

Our approach

DiamondAUD Casino expects gambling to be conducted responsibly and in accordance with applicable requirements. We may provide information, account tools and processes intended to support safer gambling. Where concerns arise, we may ask questions, request information or apply account restrictions in line with the rules and procedures that apply to the service. Responsible gaming measures can differ according to the account, service and relevant requirements.

You are responsible for making sure that you meet all applicable age, location and legal requirements before using a gambling service. Gambling is not suitable for people below the applicable legal age. If you are unsure whether gambling is appropriate for you, do not play until you have considered the risks and obtained independent advice. Please revisit this page regularly and review your limits whenever your financial or personal circumstances change.