Privacy Policy

Information we may collect

To provide an online casino service, DiamondAUD Casino may handle information that identifies you, relates to your account or helps us operate the website safely. The information collected depends on how you use the website, the services you access and the choices you make.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of your communications with customer support, including questions, complaints, requests and information provided when we help resolve an issue.

Identity and verification information

Where account or transaction checks are required, we may ask for identity or age verification information. This can include copies or details from identity documents, information confirming your address and other information needed to check that an account is being used appropriately. Verification information helps support player safety, prevent fraud and meet applicable legal and operational obligations.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, wins, account balances, payment methods and other account transactions. Payment details may be processed through payment providers, and we may not retain complete payment card information where it is handled directly by those providers. Transaction records help us operate your account, answer questions, identify unusual activity and keep records that may be required.

Technical, device and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages, pages viewed, access times and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support account functions, understand website usage and help protect the service.

How we use information

We use information for purposes connected with providing and managing the casino service. The main purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing games, website features and account services that you request.
• Checking identity, age, account information and payment activity where checks are needed.
• Detecting, preventing and investigating fraud, money laundering, abuse, cheating, account takeover and other suspicious or unlawful activity.
• Meeting legal, regulatory, court or other official requirements that apply to the operation of an online gambling service.
• Responding to customer support questions, privacy requests, complaints and account enquiries.
• Maintaining website security, troubleshooting technical problems and improving reliability.
• Understanding how players use the website so that we can improve design, content, navigation and service performance.
• Sending service messages about your account, transactions, security, changes to the website or this Privacy Policy.
• Sending marketing communications where this is permitted and where you have provided any consent that is required.

We aim to collect and use information that is relevant to these purposes. We may combine information from your account, website activity, support interactions and transactions when this is reasonably necessary to operate the service, protect players and meet our obligations. We do not use personal information for unrelated purposes unless permitted or required to do so, or unless you have been informed and provided any choice that is required.

Marketing choices

You may receive promotional messages only where the relevant requirements for marketing have been met. You can stop receiving marketing messages by using an unsubscribe option included in the message, changing available account preferences or contacting privacy support. Stopping marketing does not usually stop essential service communications, such as messages about transactions, account security or important changes.

Lawful and necessary use

Information may be used where it is necessary to provide a service you request, protect the website and its users, comply with an applicable obligation, respond to a request or pursue a legitimate operational purpose. Where consent is used as the basis for a particular activity, you may withdraw that consent as described in the section about your privacy rights.

Sharing, security and storage

Information may be shared with service providers and professional partners that help operate the website and provide services on our behalf. Depending on the service involved, these parties may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, communications, customer support, analytics, security or website maintenance. They should receive information only for relevant service purposes and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the website, players, our rights or the rights of others; to investigate suspected fraud or misuse; to respond to a valid legal or official request; or to meet an obligation that applies to the service. We do not provide personal information to unrelated parties for their own marketing purposes unless this is permitted and you have been given the required choice.

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure processes, monitoring and restrictions on who can view information. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should keep your login information confidential and contact support promptly if you believe your account may have been accessed without permission.

Information may be handled by providers that operate in different locations, including locations outside Australia, where this is necessary for the relevant service. Where information is handled by another organisation, appropriate steps are intended to be taken to support its protection and permitted use.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record.

When information is no longer needed and there is no continuing requirement to keep it, it may be securely deleted, anonymised or otherwise disposed of. Information that has been anonymised may no longer identify you and may be used for legitimate operational or analytical purposes.

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Some cookies are necessary for basic functions, such as keeping you signed in, remembering choices, supporting security and allowing pages to work correctly. Other cookies may help us understand website traffic, remember preferences or measure how the website is used.

Depending on your browser and device, you may be able to accept, block, delete or limit cookies. Players can manage cookies in their browser settings. Blocking some cookies may affect account functions, website performance or the availability of certain features. Information already collected through cookies may still be retained where it is needed for security, records or other purposes described in this policy.

The website may also receive technical information through similar tools used by service providers. These tools are intended to support operation, security, measurement and improvement of the service. Their use may change as website features and technology develop.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information held about you and request that it be handled appropriately. The rights available to you may depend on the circumstances and the information involved.

• Access your personal information and receive an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time.
• Ask questions about the collection, use, sharing or storage of your information.
• Raise a concern if you believe your privacy has not been handled appropriately.

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@diamondaudcasino.click. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may need to confirm your identity before releasing information or making changes, helping to protect accounts from unauthorised requests.

You can also use the same contact email to ask questions about this Privacy Policy, raise a privacy concern or request clarification about how information is handled. We aim to consider requests fairly and respond within a reasonable time, taking into account the nature of the request and any checks that are required.

Some requests may be limited where information must be retained, where disclosure could affect the rights or safety of another person, where it would compromise fraud or security checks, or where another valid reason applies. If a request cannot be completed in full, we will aim to explain the relevant reason and identify any available alternative where appropriate.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the services provided, technology, information handling practices or applicable requirements. The updated version will be made available on the website with an indication of change where appropriate. You should review this page periodically so that you understand the current approach to privacy. Continued use of the website after an update may be subject to the updated policy.